Private completed-project pathway
Support for existing Easy AV clients
If Easy AV completed your AV installation, use the private support phone number or email address supplied with your project handover information.
Keeping this pathway private helps us identify completed projects and route existing clients to the right technical context. Private support contact details are not published on this website.
Prepare the request
Before you contact support
Do not disconnect installed equipment or change programming unless an Easy AV technician asks you to do so.
- Your organization and project location
- The room or system involved
- A clear description of what is happening
- When the issue started
- Recent equipment, network or operating changes
- Photos or screen messages, if relevant and safe to capture
Ongoing guidance
What our support commitment means
Easy AV provides lifetime technical support for systems we have installed. Completed-project clients can continue to contact us for technical guidance related to their installed system.
We aim to acknowledge the request and make contact the same day. Diagnosis, remote assistance, parts, travel, site attendance and resolution depend on the issue and availability.
Lifetime technical support does not mean all future labour, travel, replacement equipment or third-party services are free.
Separate coverage
Workmanship and manufacturer warranties
Easy AV completed installation work includes a five-year workmanship warranty. Equipment is subject to the applicable manufacturer's warranty terms.
Support will help identify whether the request appears related to installation workmanship, equipment, configuration, external systems or a change after handover. Coverage can only be confirmed after review.
Cannot find your handover details?
Use the general Easy AV business contact shown in the website footer and identify yourself as an existing client. Include your organization name, project location and approximate project date so the team can locate the correct records and provide the private support pathway.
Do not use the Request a Quote form for urgent support.
New installation or upgrade
Is this a new project?
This page is for systems installed by Easy AV. If you are planning a new permanent commercial AV installation, expansion or upgrade, use Request a Quote.
Easy AV does not use this page to solicit standalone public repair work, equipment rentals, event production or residential AV requests.
Request a Quote for a New ProjectPractical answers
Support questions
Where do I find the support contact details?
They are provided privately as part of the completed project handover. Check the handover information supplied to your organization.
Do you promise same-day repair?
No. We aim to acknowledge the request and make contact the same day. Diagnosis, site attendance and resolution depend on the issue, parts, location and technician availability.
Is every future support visit free?
No. Lifetime technical support provides an ongoing way to seek guidance for a system Easy AV installed. Future labour, travel, replacement equipment or third-party services may be billable.
Can I use this page for equipment Easy AV did not install?
This pathway is for existing Easy AV clients and completed Easy AV projects. New installation or upgrade inquiries should go through Request a Quote. We do not target standalone public repair work.